Shipping & Returns

Production & Dispatch

Each VAHA piece is made to order by me. Please allow 1–2 weeks for your order to be ready for courier collection.

During busy periods, including collection launches, please allow 1–4 weeks for your order to be ready for courier collection.

These are estimated production timeframes, not delivery dates. Shipping time is additional and depends on your destination and shipping service.

If you need your piece for a particular date, please contact us before placing your order to discuss the current production timeframe. Please allow for both production and shipping when planning your purchase.

All orders include tracking. Your tracking details will be sent once your order has been shipped.

Shipping Locations

We currently ship to Australia, Canada, Fiji, New Caledonia, New Zealand, the United Kingdom and the United States.

If you are located elsewhere, please contact us before ordering.

Estimated Delivery Times

Once dispatched, estimated delivery times are:

  • Australia: 3–10 working days standard, or 2–6 working days courier
  • Canada: 3–10 working days
  • Fiji: 3–10 working days
  • New Caledonia: 3–10 working days
  • New Zealand: 1–3 working days
  • United Kingdom: 3–10 working days standard, or 2–6 working days courier
  • United States: 3–10 working days standard, or 2–6 working days express courier

Delivery times are estimates only and exclude production time. Customs processing and courier delays may affect delivery.

Limited Release

VAHA garments are released in small quantities.

Once a piece sells out, restocks are not guaranteed.

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Returns & Exchanges

As our pieces are made to order, we do not offer refunds for change of mind.

If your item does not fit, we may offer an exchange if stock is available.

We encourage you to review the size guide carefully before purchasing.

If you are unsure about sizing, please contact us prior to ordering.

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Faulty or Damaged Items

If your garment arrives faulty or damaged, please contact us within 7 days of delivery at:

vaha.wear@gmail.com

Include your order number and photos so we can resolve the issue promptly.

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Delivery Responsibility

Once your order has been dispatched, it is handled by the shipping carrier. While VAHA will assist where possible, we are not responsible for delays caused by courier services, customs processing, or other external factors.

If your parcel requires further action (such as customs clearance, additional payment, or redelivery), the courier will usually contact you directly.

Parcels returned due to unsuccessful delivery or incorrect address details may require re-shipping at the customer’s expense.

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International Duties & Taxes

Orders shipped outside of New Zealand may be subject to import duties, taxes, and customs fees once they arrive in the destination country. These charges are set by local customs authorities and vary depending on the country and order value.

These charges are not included in your order total. Where applicable, they may need to be paid before delivery. VAHA is unable to estimate or control these fees.

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Lost or Delayed Parcels

VAHA is not responsible for delays caused by courier services.

If your parcel is delayed or lost, we recommend contacting the courier directly using your tracking number for the fastest update.

If the issue remains unresolved, please contact us and we will assist where possible.