Refund policy

Returns & Refunds

Due to the made-to-order nature of our pieces, we do not offer refunds for change of mind.

If your item does not fit, we may offer an exchange subject to availability. Please contact us within 14 days of receiving your order to request an exchange.

To be eligible for an exchange, items must be unworn, unused, with tags, and in their original condition.

To request an exchange, please contact us at vaha.wear@gmail.com.

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Faulty or Incorrect Items

Please inspect your order upon delivery.

If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery at vaha.wear@gmail.com with your order number and photos.

We will assess the issue and, where required under New Zealand consumer law, offer a repair, replacement, or refund.

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Exchanges

Exchanges are offered for sizing, subject to stock availability.

If your requested size is unavailable, we may offer an alternative solution at our discretion.

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Non-Returnable Items

We do not accept returns for:

• change of mind

• sale items

• gift cards

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Refunds (if applicable)

Refunds are only provided where required under New Zealand consumer law.

If approved, refunds will be processed to your original payment method within 10 business days.